SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-30 Business days |
| Canada, Europe |
3-30 Business days |
| Australia, New Zealand |
3-30 Business days |
| Central & South America |
3-30 Business days |
| Asia |
3-20 Business days |
| Africa |
3-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Why Not (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
I've had this purifier by my bedside for a couple of days and can tell a huge difference in my allergy because the cats. For a cat lover, the dilemma is pleasantly solved when a good air purifier comes in handy-yes, I am talking about the rigoglioso unit. Over night of running this I could breathe with ease! There is a noticeable difference in the air. No more musty smell. If you have any sort of allergy or breathing problem in a small bedroom. I highly recommend this. I am also happy with the fact that at the maximum speed it runs with a negligible wind blowing, yet calming, noise. I find it personally soothing when I try to fall asleep. Overall, I think this small unit is packed with high enough purifying power without taking up a lot of space. Enjoying it!! Highly recommend!!
Have been using it for a few days now. The air smells much fresher, cleaner and just wonderful. That is probably that is the benefit of the carbon and HEPA filter. The stuffiness that is usually in the room is gone. It’s also very quiet. Even though its not a fan it does create a cool breeze in the room. Just a great compact size air purifier!
Having heavy traffic passing by all day, often this causes heavier air but this air purifier is great I feel in removing the particulates and giving me cleaner air, having noticed less floating matter when the product is active on those recent sunny days. I personally have used it both in the center of the room and near the ‘airflow’ around the window/entrance and it has been as effective in both places. A small unobtrusive unit that just becomes background noise and no worse than the filter in the aquarium.
Very good value of price. The product itself is very good quality as well. Looks very neat and doesnt make much noise when operating.
As you can see at the picture this air purifier is sitting in my boy's room. It works all the time on max blast as two active boys create lots of "bag air" ;) After a while, you can feel that the air is different, better. This air purifier has 3 settings where 3rd one is a low blast without led light and this is the one I'm setting up when they go sleep :)
This little unit seems well made and easy to use. Opening the box it's packed well and comes with a small 12V DC adaptor. It's pretty quiet, but not silent. The filter can be taken out and vacuumed to clean it. You can run it at normal or high speed, and at low speed there is an option to turn the lighting off. The unit will go into standby after 12 hours. It looks pretty stylish and overall I'd definitely recommend it.
I use this air purifier for about 5 days and very satisfied with it. 2 speeds and 3 lighting options to choose from. Personally, I use it without light at speed 1, but night light is also not too bright. Speed 1 has a very thin sound that I actually consider soothing. And has an auto shutdown function in 12 hours, but who today has the opportunity to sleep 12 hours? Anyway, I wake up updated, and HEPA filter makes me believe it's also great. In general, very satisfied.
Good description, very well packed for shipping.
I ordered home air purifier. A very good and necessary thing in the house, especially for those who are allergic like me. The device copes with its task well without complaints. There are no complaints about the delivery quickly, efficiently and not expensive for me. I have been using the cleaner for a three days, I'm happy with the purchase, let's see how it will work further. Thanks to the store for the quality product.