SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-30 Business days |
| Canada, Europe |
3-30 Business days |
| Australia, New Zealand |
3-30 Business days |
| Central & South America |
3-30 Business days |
| Asia |
3-20 Business days |
| Africa |
3-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Why Not (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Quick delivery and well packed. Comfortable great sound and excellent value
Good sound, this is first ANC headphones for me. Sits good over the ears( if too hot outside, ears will sweat). Only concern that this headphones NOT 4.2 Bluetooth and only 4.0. This information not mentioned anywhere in specifications.
Great sound, and its very comfortable on the ears. What else can you ask from a headphones set? I totally recommend!!
Delivery is fast. The packaging is good, but the box was still a little wrinkled around the edges. But with headphones everything is fine. The description corresponds, everything works.
Even with German Manual Sound Quality excellent
Very good performance for the price
Very good os headphones, sound wonderful, have what they last, quality excellent price, very good packing, fast shipping, store 100% recommended!
I love this NC Headset. Great fit, comfortable and very well made. The paired with my iPad in under 5 seconds!
The product comes very well covered with air bag, everything comes in place according to the description. I 've tried for 2 hours and it's over all my expectations, the finishes are great and already talking about the sound, i daily equivalent to a medium-high range, it's amazing how good you sound for this price. I recommend this store and this item
At the moment they work very well and listen beautifully
Great budget headphones
The headphones are paid. The sound quality is neither eccelsa nor totally poor. Low shallow and high lacklustre. L'ANC is quite mediocre and once activated worsens the audio quality; it will keep getting off. The build quality and design instead are definitely above the average for a price. Dedicated to whom you satisfied.
Good hearphones. Sound is ok, bluetooth connection is established quickly and works at a more than comfortable distance. Noise cancellation is correct but not excellent (only bass are really affected), but for a product this price cannot complain. Hearphones are comfortable to wear for several hours, even for people wearing glasses. Just a little bit of sweat when the weather is hot. Received 10 days after package shipment.
Bien