SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
3-30 Business days |
Canada, Europe |
3-30 Business days |
Australia, New Zealand |
3-30 Business days |
Central & South America |
3-30 Business days |
Asia |
3-20 Business days |
Africa |
3-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Why Not (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent headphones, good sound. Quickly and easily connect. And most importantly! Small and very conveniently located in the ear. Delivery is fast, in the designated time. Seller recommend!
Very fast delivery with detailed track. Headphones are not bad. Thank you to the store.
Headphones are well built and SOUND quality is simply awesome. I will recommend to all to buy from this store. Delivery was fast within 2 weeks. Thanks to Ali Express
All very well headphones keep about 3-4 H without charging, good sound loud smooth all OK! 5 stars ! and so everything is cool))
Excellent wow they sound Perfect excellent excellent very good quality, everything is perfect, a good product recommended by the excellent store, I made a good purchase
Headphones are excellent. The sound is very good. For such a price such a cool sound
The quality of performance is excellent. They work well. Sound voice communication gives a deaf, the interlocutor hears through the collar. The sound in the headphones is excellent when talking and audiobook, for example. for music I would definitely recommend. Bursting at a volume above average. Their money is worth it.
The headphones are super. Quality is very good. Comfortable. Sound of good quality. The store is responsive, answers questions. Delivery is fast. 5 stars for al
Headphones are excellent. The sound is great. The store is polite, even expanded the protection. Headphones went 30 days. Stayed somewhere in China. Overall satisfied.
a package is good. it's working. I don't know how long is battery jet.
Headphones Super, quality at altitude!!! can under charge the headphones and the phone simultaneously, the avoidance of Bluetooth supports up to 10 meters, the rosettes with the phone almost no, in short the product is an excellent store sociable, shop recommend!!!
I love my TWS 5, The sound is amazing! Thank you. #GloryJesus
Came very quickly, in stavropol for 2 weeks, packed very well, mail did not spoil the packaging), look cool, sound and work will be added later, as i will test. While the store recommend.
The sound really pleased, autonomy is also on top, i'm happy
The headphones are super. Sound quality is chic. Everything works as expected and charging for headphones and as recharging for the phone
Excellent headphones for such a price, came to the deadline, which was indicated. Were charged at 80%. Catch at a distance of about 10 meters. Tracks switch by two touches, on the left earpiece back, on the right forward, pause-one touch, call Google Assistant or Alice-put your finger for a couple of seconds. Definitely recommend.
Perfect sound. Good bases and hights. Comunication with store was good. I'm very satisfied. I definitely recommend this product and seller
The goods went a month, reliably packed in air packing and in a box. Fully corresponds to the description. I can not say the quality of sound, I took it for a gift.
They are incredible, perfect and above the waiting time of less than 2 weeks.