SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-30 Business days |
| Canada, Europe |
3-30 Business days |
| Australia, New Zealand |
3-30 Business days |
| Central & South America |
3-30 Business days |
| Asia |
3-20 Business days |
| Africa |
3-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Why Not (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
This wireless earbuds are very practical and portable. I like it very much. I bought it for myself. I like to use it to connect with my phone, iPad, computer, so as to avoid the length limit of the line of wired headphones. I also bought other wireless bluetooth earbuds, but I think this I9 wireless bluetooth earbuds are easily and firmly connected. Especially, when I am running, or driving, or doing sports at gym, it is very stable and the sound is very clear. In a word, I don't think you can go wrong with these. They look fashionable in the ear and won't stand out too much when you're working out or just walking on the street. Wow! I was amazed at the quality and power in this tiny package. Great and Excellent!
For this price. Amazing thing.
Normal and current bag, soft and lace-up closure. One more shit for my diogenes.
With volume control... they are great. I'm very pleased
Everything great, item I recived is matching the description. Great store, I am pleased with it.
Beautiful great product
These headphones are great! The sound quality is great and the battery power is excellent! They stay in my ears very well with the smallest little rubber attachments. The carrying/charging case is small which is nice because it fits in my purse. There are instructions on how to pause and switch songs which is nice!
Excellent store
Very happy with my purchase,product arrived quicker than expected which was awesome.well protected. I tested these on a 3km run and they stayed in great. Sound quality is wonderful considering they're Bluetooth, plus they've got a decent range so you can walk far from your device and still hear everything clearly .they work great for daily use
Deep bass and great sound! Thank you!
Everything ok
Perfect i arrive in a tiencillo but for what it was worth it fulfills
Ok
It has arrived in 46 days with Yanwen Economic air mail. The product is excellent.