SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-30 Business days |
| Canada, Europe |
3-30 Business days |
| Australia, New Zealand |
3-30 Business days |
| Central & South America |
3-30 Business days |
| Asia |
3-20 Business days |
| Africa |
3-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Why Not (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Thx nice litle speaker, i like the inbuilt fm functions, works fine and the sound is clear, best for that price
Thx that is a nice litle speaker, a like the in built fm radio, works fine the sound is clear best for that price :)
Gives good sound
No strong so
Everything is perfect! Fast delivery and excellent product! Thank you!
Thank you very much for the help
très bon !
Lost in translation..
A great speaker. Game very well. Looks identically as pictured. Wielkościowo also very good, is not too large, but also not too small-just in time :) recommended! Shipment future ekspresowo
thanks, product arrives and works well. this is my second T2.
Came quickly charging 70 percent of the goods satisfied with the store and i recommend the store.
Works well. It's loud and connects to my Xiaomi without issues. Dont know yet how long the battery lasts nor how much waterproof it is. But all in all I could recommend it for this price.
THe product is vert nice, better audio than a thought. The size is smaller than it seems in the picture, but is only a good thing. Shipping to Finland in only 13 days.
Works great gave it ads present thanks
At first i wasn't satisfied because i didn't listen to the radio, i opened a dispute the store sent me precise, very kind instructions, and everything sorted out. Recommended Thank you
Everything is perfect. Thank you very much! 5 stars to each point!
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