SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
3-30 Business days |
| Canada, Europe |
3-30 Business days |
| Australia, New Zealand |
3-30 Business days |
| Central & South America |
3-30 Business days |
| Asia |
3-20 Business days |
| Africa |
3-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Why Not (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Very fast delivery, package in perfect condition. Helmets go great, they connect smoothly, the sound is much better than i expected and battery life around the hour and half. Very satisfied with the purchase, i totally recommend.
The headset battery lasts 3-4 hours of use and the charger has not stayed no battery ever charging it every 3-4 days. Both headphones and box are small and very comfortable to wear. The only problem is that sound quality is a little deficient and listening to music with high volume it's strident and disgusting. In any case, my main use of headphones is to listen to audiobooks and podcasts, which they're great for.
thanks :)
Excellent item and quick arrival
It is exactly what is offered. At the moment i tried it one day to run and they work perfectly. For putting a but, i have other cordless ones that when attached to the case are imantated and seem to hold better. It would be an improvement to consider.
Very good quality price, for now it seems to me that you listen quite well. When i have already tried them more thoroughly and loaded i will comment on how
It's about something else
They came very soon to n 10 days and they hear very well just like synchronization with the fast mobile and perfect without interference with the previous one, they are a little thicker than the i7w but ultimately the improvement
Top
rapidísimo!
I recommend with all my heart..sounds very good
The headphone head is too big and does not fit the ear, in addition to causing discomfort when using them.
It works perfectly.
Good
Quality sounds average
fast delivery, good product
Very good quality, last a long time in use. the only down thing would be, they are a bit hard to take out of the box. And the great thing they come in no time !! thank you
They work perfectly, both for listening to music or for hands-free. It connects smoothly via bluetooth (mi6 phone, portable hp or amazfit watch). Sound quality is normal, although it lacks bass. Quality/price ratio, no more can be ordered.
Arrived a little late but magnificent headphones Works all and by the time music feels very well